Communication & Influencing Skills Development Programmes

Every time we interact with someone we influence them. With every connection and every conversation - face to face, on the phone, via video – in every written report, the internet, email or text - we create an impression and have an impact. The only question is whether this is positive, negative or neutral. 

To succeed in today's multi-faceted business world, people and organisations require much more than specialist expertise and technical know-how. They must be excellent communicators who are able to connect positively and powerfully with their colleagues and customers.

At SML we combine our understanding of psychology and our commercial experience to help individuals become aware of their personal impact and personal power. We help them to become more assertive, confident, persuasive, and more able to consult, negotiate and resolve conflict in any business situation. Whether you need to win new business, provide excellent customer service, influence without authority or enhance your impact at meetings, presentations or conference calls, we draw on real scenarios from your own organisation to create learning through forum theatre, role-plays and simulations involving our actors to create a customised learning solution that meets your specific needs.